Wikijet takes your privacy seriously. This policy explains exactly what personal data we collect when you use the wikijet platform, how we use it, who we share it with, and what rights you have over your own information. We keep it plain and straightforward — no legal jargon you need a lawyer to decode.
Six core commitments that define how wikijet handles your personal data.
Every page on wikijet — from registration to withdrawal — is protected by SSL encryption. Your personal details and payment information are transmitted securely and cannot be intercepted by third parties.
Wikijet does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used only to operate your account, process payments, and comply with legal requirements.
Wikijet collects only the data that is genuinely necessary to provide our services. We do not collect data speculatively or build profiles beyond what is needed to run your account and keep the platform secure.
If any personal data wikijet holds about you is inaccurate or out of date, you have the right to request a correction at any time. Contact our support team and we will update your records promptly.
Subject to our legal obligations, you can request that wikijet delete your personal data. Once your account is closed and all legal retention periods have passed, your data will be permanently removed from our systems.
Wikijet sends promotional emails and notifications only to players who have opted in. You can withdraw your consent and unsubscribe from all marketing communications at any time from your account settings or by contacting support.
Wikijet is an online gaming platform operating at wikijet.net, providing casino games, slot games, live dealer games, and related services to players in Bangladesh. When this privacy policy refers to "wikijet", "we", "us", or "our", it means the wikijet platform and the team responsible for operating it.
Wikijet is the data controller for all personal data collected through the wikijet website and mobile app. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how wikijet handles your data, you can contact us at [email protected] at any time.
This privacy policy applies to all wikijet services, including the website at wikijet.net, the wikijet Android app, all games on the platform, and all communications between wikijet and its players.
Wikijet collects personal data that is necessary to provide our services, verify your identity, process payments, and keep the platform secure. The categories of data we collect are set out below.
| Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration and age/identity verification |
| Contact Data | Mobile number, email address | Account communication, support, and notifications |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Platform security and fraud prevention |
| Usage Data | Games played, bets placed, session duration, login times | Platform improvement and responsible gaming monitoring |
| Communication Data | Live chat transcripts, support emails | Resolving disputes and improving support quality |
| Marketing Preferences | Opt-in/opt-out status for promotional communications | Sending relevant offers only to players who want them |
Wikijet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless specifically required for identity verification purposes and with your explicit consent.
Wikijet collects your personal data through several channels. Understanding how we gather information helps you stay in control of what you share with us.
Wikijet uses your personal data only for legitimate purposes directly related to providing and improving our services. We do not use your data for purposes that are incompatible with the reasons it was originally collected.
Wikijet will never use your personal data to make automated decisions that significantly affect you without giving you the opportunity to request a human review of that decision.
Wikijet processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
Wikijet does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
All third parties who process data on behalf of wikijet are required to sign data processing agreements that obligate them to handle your data securely and use it only for the specific purpose for which it was shared.
Wikijet uses cookies and similar technologies to make the platform work properly, understand how players use it, and deliver relevant content. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain viruses and cannot access other files on your device.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will affect your ability to use the wikijet platform normally.
Wikijet retains your personal data for as long as your account is active and for a period after account closure as required by law. The specific retention periods for different categories of data are as follows:
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure |
| Financial transaction records | 7 years from the date of the transaction |
| Identity verification documents | 5 years from the date of verification |
| Support communications | 3 years from the date of the interaction |
| Technical and usage data | 2 years from collection |
| Marketing preference records | Until consent is withdrawn, then deleted within 30 days |
After the applicable retention period has passed, wikijet will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual.
As a wikijet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all valid requests within 30 days.
To exercise any of your data rights, email [email protected] with the subject line "Data Rights Request". Please include your registered email address and a brief description of your request. We will verify your identity before processing the request.
Wikijet implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict access controls limiting which staff can view personal data, regular security audits and penetration testing, and automated monitoring for suspicious access patterns.
While wikijet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, wikijet will notify you without undue delay and take immediate steps to contain the breach and minimise its impact.
You also play a role in keeping your data secure. Use a strong, unique password for your wikijet account, enable two-factor authentication, and never share your login credentials with anyone. If you suspect your account has been compromised, contact wikijet support immediately.
Wikijet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use wikijet or provide any personal data to us.
If wikijet becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on wikijet, please contact us at [email protected] so we can investigate and take action promptly.
Wikijet may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you by email and display a prominent notice on the wikijet platform. The updated policy will be posted on this page with a revised "Last Updated" date.
We encourage you to review this privacy policy periodically. Your continued use of wikijet after an updated policy has been posted constitutes your acceptance of the changes. If you do not agree with the updated policy, please stop using wikijet and contact support to close your account.
If you have any questions, concerns, or requests relating to this privacy policy or how wikijet handles your personal data, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.
For the fastest response, use the live chat feature on the wikijet platform. For formal data rights requests, email us with "Data Rights Request" in the subject line so we can prioritise your enquiry.